iVa Platform 2.0 allows creating digital assistants for various applications and devices used to communicate with customers or consumers, provide with critical information, solve complex customer issues, performing functions based on scenarios created, edited and improved by the platform users. IVA Platform 2.0 allows you to autonomously and simultaneously serve your costumers with the help of digital assistants. For example, they can perform routine operations, send notifications, plan and manage tasks (Task automation). It provides scripting capabilities for chatbots, configures the logic of the dialogue and processes end-user requests and data. Using simple flowcharts and refinement phrases, you can fine-tune the behaviour of the chatbot, improve its ability to understand and serve mass amounts of customer requests simultaneously. Operating from a single digital workspace you can set up scripts, populate them with personalized user data to improve the quality of your product service. A self-testing module (a test chatbot with variable scenarios) is also available to continuously improve the way you are serving your customers or rendering municipal utility services. The platform supports integration with other systems and applications, and also allows you to work with files, images and videos within the scenarios and FAQs. iPavlov Intelligent Virtual Assistants (IVA) Platform 2.0 provides all the necessary tools for the development, customization, scale up and managing chatbots (voice assistants). It allows you to create chatbots tailored to your needs providing powerful natural language processing features, integration with other systems and analysis of the chatbots’ performance.

Creation and configuration of sophisticated and highly-specialized digital assistants. The user is able to create their own chatbots or voice assistants, configure their complex scenarios to render end-point services for consumers in industrial scale and high quality. The user develops scenarios for the chatbot using comprehensive flowcharts, setting the logic of the dialogue and transitions between steps. They next configure scenarios, frequently asked questions (FAQs), processes queries and conducts intelligent data analysis within a single workspace equipped with smart dashboards.