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VIV.ai | AI Assistant for Public Services

VIV.ai | AI Assistant for Public Services

From €15,000.00Sale Price
Excluding Sales Tax |
Quantity

Executive Overview

VIV.ai is an enterprise conversational AI platform that automates communication between citizens, government bodies and corporate service desks. It works 24/7 across web, mobile, kiosks, messengers and telephony, answers in natural language in under one second and turns routine paperwork into a dialogue: certificates, applications and reports are generated, checked and printed right in the chat. It removes overloaded call centres, long waiting times and paper workflows. Built on the AI-Systems Intelligent Virtual Assistants (IVA) Platform.


Neural & Technological Stack

  • Omnichannel ingestion: web widgets, iOS/Android apps, smart kiosks, Telegram and eXpress messengers, 24/7 telephony, smartwatches and wearable IoT nodes

  • Speech engines: real-time Speech-to-Text and Text-to-Speech with multi-dialect voice calibration

  • Dialogue orchestration: Rasa Core, multi-turn context tracking, slot filling

  • NLU and knowledge retrieval: neural intent classification, Named Entity Recognition, spell-checking, Open-Domain Question Answering, sentiment analysis, insult detection

  • Smart Semantic Search: hierarchical topic modelling (TopicNet, BigARTM) across large archives, FAQs and unstructured documents

  • Active learning loop: continuous model refinement on unlabelled conversation data

  • In-chat document flow: certificates and forms in PDF/DOCX with OCR validation and direct-to-print

  • No-code scenario editor: visual dialogue designer (Botfront, React Flow) for administrators and end-users

  • Stack: Python, Node.js, Docker, Kubernetes, PostgreSQL, Redis, MongoDB, RabbitMQ


Target Industry VerticalsGovernment agencies and federal, regional and municipal public services (G2C, B2G), state corporations, enterprise HR and service desks (B2B). The product is applicable to all industries.


Deep-Dive ReferenceExplore the full architectural whitepaper and engineering case studies in My Projects: https://www.loranjacobs.com/my-projects/ivan-pavlov


Need the full multi-channel platform with additional capacity tiers? See the IVA Platform: https://www.loranjacobs.com/product-page/enterprise-conversational-ai-iva-platform


Deployment & Licensing Matrix

  • Delivery model: SaaS (hosted, ready-to-use assistant); private cloud or on-premises perimeter deployment available on request for data sovereignty

  • Licence: tiered licence by capacity; custom integration and SLA modules are quoted separately

  • Integration: EDMS, CRM/ERP, MS Active Directory/LDAP, REST API and native SDKs

  • Maturity: TRL 7 (operational prototype demonstrated in a real environment; successfully deployed in industry)

  • Capacity tiers and pricing are aligned with the AI-Systems IVA Platform.


Licensing tiers

  • Lite, €15,000: 1,400 monthly active users, 25 requests per second, web text (FAQ), no voice calls

  • Starter, €25,000: 1,700 monthly active users, 50 requests per second, web text (FAQ), no voice calls

  • Junior, €75,000: 4,200 monthly active users, 100 requests per second, web text + SMS (scenarios), no voice calls

  • Middle, €120,000: 10,100 monthly active users, 200 requests per second, omnichannel text + SMS (scenarios), no voice calls

  • Professional, €260,000: 33,000 monthly active users, 500 requests per second, text + voice, 50 concurrent voice calls

  • Enterprise, €750,000: 124,000 monthly active users, 2,000 requests per second, text + voice, 500 concurrent voice calls


All prices exclude sales tax. Custom integration and SLA modules are quoted individually.

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