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Smart Shopping Engine in Telegram
Артикул: LJ-ABI-RET

Smart Shopping Engine in Telegram

12 000,00 €Цена
Без НДС |
Количество

Smart Shopping Engine in Telegram: NLP Product Search, Recommendations & Order Management Bot


Executive Overview

The Smart Shopping Engine in Telegram is a conversational commerce platform that turns messaging into a data-driven sales channel. An NLP search pipeline and a dual recommendation engine run directly inside Telegram communities and digital storefronts, so customers find products with free-form queries, get personalised suggestions, track orders and contact the merchant without leaving the messenger. It answers inquiries in under 30 seconds, 24/7, and automates the order lifecycle from search to return. Built on the AI-Systems IVA and ABI platforms.


Neural & Technological Stack

  • Full-text and semantic NLP search: free-form conversational queries, typo resolution, intent classification and extraction of brand, category, size and price constraints with pre-trained transformer models

  • Dual recommendation engine: content-based filtering (product attributes vs. user preferences) and collaborative filtering (user-to-user and item-to-item matrix factorisation), with real-time re-ranking to session context and cart changes

  • Dialogue management: Rasa Core and Rasa NLU with visual scenario editor (Botfront, React Flow), multi-turn conversations, dynamic branching and slot filling

  • Support and feedback: automated FAQ clustering (TopicNet, BigARTM), sentiment analysis, claim generation and human-agent escalation

  • Enterprise integration: bi-directional CRM and ERP sync via REST API and webhooks for order lookup, cancellation and ticket creation

  • Accuracy and scale: intent classification above 92% accuracy; designed for 500,000+ monthly customer interactions

  • Stack: Python 3.9+, Node.js, PostgreSQL, Redis, MongoDB, Docker, Kubernetes, Linux


Target Industry Verticals

E-commerce platforms, retail and wholesale chains, apparel, footwear and accessories retailers, Telegram marketplace communities, D2C brands and commercial digital storefronts.


Deep-Dive ReferenceExplore the full architectural whitepaper and engineering case studies in My Projects: https://www.loranjacobs.com/my-projects/abi-nlp-engine-for-smart-shopping-in-telegram


Deployment & Licensing Matrix

  • Delivery models: DSaaS (Data Science as a Service: you provide the product catalogue and chat data, we deliver and maintain trained NLP models and the service) or PaaS (Platform as a Service: your team builds and manages the bot on our platform)

  • Licence: semi-annual enterprise licence; the same price applies to both delivery models

  • Integration: Telegram, CRM and ERP systems, transactional databases, REST API and webhooks

  • Maturity: TRL 9 (proven in operation; successfully deployed in industry)

  • Price: €12,000, excluding sales tax

  • Annual support and model tuning: 15–20% of annual licence value (active NLP fine-tuning, domain adaptation, infrastructure maintenance, 24/7 SLA support)

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